Consulting
The best way to predict the future is to create it.

I help organizations transform the world with visionary products, services, and experiences.

Over the past twenty years, I've led the strategy, design, development, and launch of well-known and well-loved products and services experienced by millions of people every day.

Some of my favorite collaborations have helped

• surgeons make life-or-death decisions during organ transplants and traumas
• one of the largest cities in America match human services with need and funding
• people with chronic illnesses get lower cost medication
• companies of all sizes make mission-critical, location-based predictions and decisions

These days the focus of my practice is primarily coaching, because the transformation of leaders and their organizations is massive when those leaders are empowered and equipped to change the world in a way that is meaningful and good.

However, I do love a gnarly challenge, so I continue to occasionally advise purpose-driven organizations and research groups on complex problems and projects that improve quality of life.

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What matters

Creating something that improves quality of life.
​Using technology to bring people together.
Not adding bullshit to the world.

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Clients

My clients have included Fortune 100 companies, startups, not-for-profits, and agencies in industries such as healthcare, big data, intelligence and analytics, biotechnology, education, architecture, consumer goods, retail, professional sports, finance, and automotive.

The clients I work with now tend to be leaders in startups or research groups working on complex projects in

• mission-critical services
• healthcare and biotech
• location intelligence
• predictive and prescriptive analytics

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Expertise

Strategy

Helping businesses invent new ways to create value by getting crystal clear on who they are, who their customers are, what they should create, and how to make it stick.

• Business transformation and optimization
• ​Purpose, vision, and focus
• Opportunity identification
• Ideation
• ​Positioning and differentiation​
• Identity and brand

• Segmentation
• ​Psychographics, behavior, attitudes​, needs, journeys, and experience maps
• Sales and marketing communication
• Insightful research and analytics​
• Customer experience and support

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Design

Transforming business and the world by creating end-to-end experiences people love.

• Products, services, processes, systems, and physical spaces
• ​Software, mobile, responsive, IoT
• Business intelligence, location intelligence, GIS, predictive analytics, data visualization, dashboards, games, taxonomies, complex transactions, training and learning

• ​​Behavioral design
• Service design
• UX design, HCI, and usability
• Spatial design
• Information architecture
• Content strategy
• ​​​Creative direction
• Prototyping and testing

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Transformation

Catalyzing an inspired, energized, and meaning-filled culture.

• Organizational design
• Employee and group experience, satisfaction, and performance
• Hiring strategy
  
• Inspiration, activation, and mobilization

• Design-driven innovation
• Strategic and UX maturity
• Root cause analysis
• ​Design thinking
  
• Lean and agile process management

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Services

• Executive and leadership coaching​ to enable lasting transformation and success
• Guidance on strategy, understanding people, behavioral change, design thinking, design doing, agility, alignment, and human-centered cultural transformation​
• Leadership, culture, and practice development
• Workshops and breakthrough sessions on innovation, ideation, understanding your customer, design thinking, reducing stress, and skyrocketing impact
• Assessments, expert reviews, and recommendations

"The best way to predict the future is to create it." — Abraham Lincoln

Let's reinvent the world.

Please get in touch if you'd like my help solving a wicked problem or designing a system that will improve human experience.

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